HUMAN CAPITAL
The Group’s employees deliver on our tagline which is 'Passion for Value Creation'. We thrive to attract and retain talented and passionate people for our businesses and support them in their skills and knowledge development. We create a working environment which makes our employees feel that they are partners in fulfilling the Group’s mission, founded on mutual trust, respect and dedication to performance, quality, respect for each other and undying passion for value creation.
OUR STRATEGY
The Group consists of highly motivated executives, management and support teams that help the Group achieve its corporate strategy and goals. To achieve this, we focus on creating working conditions that inspire our employees to achieve set targets. We are strongly committed to labour and social standards that attract and retain excellent people and leaders whom we continue to develop through long life learning and support.
Our Management Approach
The Group provides employment opportunities through various forms that includes short-term contracts, casual positions, fixed term contracts and full time or permanent positions. These opportunities are managed through adherence to local and international labour standards. We allow our employees to be members of trade unions of their choice in our business sectors to enable us to build sustainable relations. The following presents our employee base:
Employees Base (Permanent & Contracts & Outsourcing)
| Total Employees | Unit | 2019 | 2018 | 2017 | 2016 | 2015 |
|---|---|---|---|---|---|---|
| Male | Count | 6,410 | 6,207 | 5,534 | 6,707 | 7,393 |
| Female | Count | 1,320 | 1,359 | 1,205 | 1,641 | 1,848 |
| Total Employees | Count | 7,730 | 7,566 | 6,739 | 8,348 | 9,241 |
EMPLOYEE SKILLS BASE
The Group maintains a skills base that allows sustainable value creation. Some of the Group employees are members to the following professional bodies:
- Institute of Chartered Accountants Zimbabwe (ICAZ)
- Association of Chartered Certified Accountants (ACCA)
- Chartered Institute of Management Accountants (CIMA)
- Institute of Chartered Secretaries and Administrators Zimbabwe (ICSAZ)
- The Open Group Architecture Framework (TOGAF)
- Chartered Institute of Logistics and Transport (CILT)
- Institute of People Management in Zimbabwe (IPMZ)
- Project Management Institute (PMI)
- Institute of Marketing Management - South Africa (IMMSA)
WORK RELATED ACCIDENTS / INJURIES
The Group considers health and safety in our work place as critical to all our businesses. Any incidences are treated seriously and receive the necessary attention. Regular audits are conducted to ensure safety measures are in place at all times and appropriate training conducted to ensure that all employees are aware of health and safety issues. The Group’s policy is to ensure incidences are kept as low as possible.
| Unit | 2019 | 2018 | 2017 | 2016 | 2015 | |
|---|---|---|---|---|---|---|
| Total Number of Injuries | Incidence | 317 | 260 | 266 | 344 | 354 |
| Number of work related fatalities | Incidence | - | – | 1 | – | - |
| Safety Training (days) | Days | 452 | 232 | 242 | 140 | 135 |
HEALTH AND SAFETY TOPICS COVERED IN FORMAL AGREEMENTS WITH TRADE UNIONS
The Group’s commitment to health, safety and welfare for all of its employees requires all businesses to ensure that they adopt and apply best practices at all times. Our employees’ workers council works with trade unions on key topics and standard practices on health and safety observed in our factories and operations. Our employees are members to several trade unions. During the year, major topics discussed at various employees sessions are presented below.
In response to the above, our Wellness Programme managed by Providence Human Capital hosted training activities covering emergency preparedness, fire fighter training, fire drills, risks and hazards in the workplace. Audits of factories were conducted to compile adequate information to enable appropriate response and action on material issues raised. The fire fighter training established Fire Champions for the Group.
ENHANCING EMPLOYEES WELLNESS
The Group continues to support and prioritise safety, health and well-being of employees and their families through the Group’s Wellness Program. Our wellness interventions which include counselling and coaching have continued to help manage and mitigate some adverse effects on our employees. All our centres are manned by experienced and trained personnel to provide the best support to our employees. Our strategy of integrating wellness in the workplace will continue to enhance women participation and to drive in wellness activities in workplaces and homes.
Our Management Approach
The Group’s Wellness Programme is managed through Providence Human Capital and provides primary healthcare to all our employees and their dependents through our industrial clinics. Our health clinics provide consultation, medication and where necessary transfers to referral hospitals. We also work with the City of Harare and the Ministry of Health in promoting primary healthcare to our employees and their dependents. The table below summarises Wellness activities conducted during the year:
| Activities & Outcomes |
|---|
| 8 years running the day event. Event activities included BMI, BP checks, visual screening, dental screening, HIV testing & counselling, cancer awareness, stress management, men's sexual reproductive health, dental check-up, family therapy and practical basic life support training. Employees across the country participated in soccer, netball, Zumba dance and other activities. |
FUTURE WELLNESS ACTIVITIES
- Raising more and more awareness on None Communicable Diseases (NCD)’s in all staff members, their spouses and extended families.
- Continuing on smoke cessation programmes.
- Managing intimately key employees' wellness.
- Engaging in team goals on wellness and fitness.
- Managing peer education and accountability per department.
- Creating increased accessibility to health services for all our employees in every corner of the country.
WELLNESS PROGRAMS ATTENDANCE
Our Wellness and Health Workplace programs are proving to have a significant positive impact on the health and wellbeing of our employees, their families and in turn their communities. Therefore, the Group will continue to increase employee positive health seeking behaviour and enhance its Wellness Programmes. The Group continues to witness growth in wellness attendance and participation as presented below:
| Activity | Unit | 2019 | 2018 | 2017 | 2016 | 2015 |
|---|---|---|---|---|---|---|
| BMI/BP/BL SUGAR | Counts | 495 | 357 | 298 | 264 | 212 |
| Massage & Wellness | Counts | 200 | 102 | 82 | 68 | 23 |
| Men’s Health | Counts | 249 | 205 | 192 | 180 | 54 |
| HIV Testing | Counts | 594 | 483 | 423 | 370 | 291 |
| Counselling | Counts | 1,817 | 903 | 182 | 170 | 82 |
| Blood Typing | Counts | - | 33 | 114 | 98 | 46 |
| Cancer Awareness talks | Counts | 196 | 153 | 472 | 397 | 312 |
| Dental Checks | Counts | 215 | 205 | 289 | 235 | 251 |
| Visual Screening | Counts | 123 | 99 | 189 | 154 | 97 |
| Total | Counts | 3,889 | 2,540 | 2,241 | 1,936 | 1,368 |
EMPLOYEE LIFE LEARNING AND DEVELOPMENT
Our Management Approach
We strive to ensure that our production facilities maintain the highest standard and skills, by providing opportunities to our employees to attend relevant training courses and programmes which advance their knowledge and skills that benefit our business value chain. Our life learning and development opportunities are available through internal and external training activities in an equitable manner. Below are the average training hours for our employees:
| Average Training hours per Employee – Internal Training | Unit | 2019 | 2018 | 2017 | 2016 | 2015 |
|---|---|---|---|---|---|---|
| Male | Hours | 71 | 85 | 43 | 35 | 38 |
| Female | Hours | 96 | 71 | 69 | 29 | 32 |
HUMAN RIGHTS IN OUR BUSINESS
Our Management Approach
The Group believes that every human has rights that need to be observed including our employees in the work place. We recognise guiding principles for business and human rights as developed by the United Nations (UNGP) which are also included in the GRI Standards. The Group monitors practices in our business conduct and engagement with employees. All business units are encouraged to manage human rights issues as a risk to our business and brands by conducting human rights assessments.
During the reporting year, some of our business units managed to conduct human rights assessment for the first time and the results were encouraging. As such, the Group will continue to extend the assessments across the Group. During the year, no material human rights issues were brought to the attention of management.
RESPONSIBLE PRODUCTION
The Group strives to ensure that our production facilities maintain the highest of standards that do not compromise on quality and safety of our consumers and employees. We take comprehensive preventative measures to ensure that our production facilities meet the highest standards which allow responsible consumption of raw materials in our production processes. The Group adheres to ISO9001, ISO17025 and ISO22000 standards in managing production processes and quality.
PRODUCTS RESPONSIBILITY
Our Management Approach
We monitor and review the safety of our products through our quality control units from raw material procurement, production all the way to our customers. We do this through customer satisfaction surveys and engagements. We work continuously to ensure that our products pose no risk to our customers, consumers, employees and the environment and that they are, and are seen to be used responsibly and in the manner intended. Our Strategy is to ensure that high standards are applied in the manufacturing and distribution process. For the reporting year, our companies retained their ISO9001, ISO17025, ISO22000 and FSS22000 certifications.
During the year, the outcomes of our customer satisfaction surveys showed that customers were generally satisfied with the quality of our products. Our brands received significantly higher rankings in the market in terms of awareness and satisfaction rating. The Group continues to promote responsible marketing by ensuring that all our products contains all necessary information on the product for our consumers.