Sustainability In Our Value Chain

Stakeholder Engagements


Stakeholder engagement assists the Group address its social responsibility by providing an informed basis for its decisions.

The Group has a proactive and planned approach to stakeholder engagement based on our vision of creating and unlocking value for all our stakeholders. The Group’s approach to stakeholder engagement is that each business is responsible for managing its stakeholders by developing a concrete relationship that is based on trust and transparency



At Group level, all material issues and topics are assessed for their relevance and impacts on the Group’s broad stakeholders, corporate strategy and national context in relation to economic, environmental and social aspects. We achieve sustainable business success, by creating partnerships with all our stakeholders. Maintaining sustainable stakeholder relationships based on shared values of honesty, inclusivity and responsiveness contribute to trust and strong relational capital for the Group. Our stakeholder engagement strategy integrates with our risk and business development management.

Categories of Our Stakeholders

The Group’s stakeholder engagement framework categorises our stakeholders into internal and external:

  • Internal Stakeholders:
    These are mostly employees and shareholders. The Group values employees as critical parts of its business model and strives to support their welfare and provide a conducive workplace. Our shareholders provide the financial capital for sustaining the business, hence we work to provide sustainable returns to their investment.
  • External Stakeholders:
    These comprise mostly, Customers, Suppliers, Financial Institution, Communities, Regulators and Government, Non-Profit Organisations and Business Partners. The Group values its external stakeholders and is committed to providing the best possible products and services by ensuring that we continue to apply good quality, safety, social, environmental and health management practices across our business value chain.

Stakeholder Engagement Process

As part of the Group’s Stakeholder Engagement Process, each business within the Group records the engagements it has with its key stakeholders. This provides an overview of the issues at hand, allowing a business to respond with mitigating actions to resolve any grievances. The Group engages on a regular basis with its key stakeholders to encourage a transparent relationship that is based on trust.

During the course of 2022, the following five key topics were identified as affecting the Group as an entity when engaging with its stakeholders: