Managing Material Issues and Reporting

Material issues are identified and prioritized using a multi-stage process which starts at business unit level to Group Level.


We apply a collective approach in determining material issues identified by our stakeholders during engagement and assessment processes in our business units. Material issues are identified and prioritized using a multi-stage process which starts at business unit level to Group Level. At business unit level, the operation’s material issues and topics are identified and their relevant impacts assessed at business level as well as shared with our stakeholders. At Group level, all material issues and topics are assessed for their relevance and impacts on our broad stakeholders, corporate strategy and national context in relation to economic, environmental and social aspects. The Group’s Sustainability Team consolidate material topics as part of the Board Packages for the Directors’ evaluation during their meetings.

The material topics and issues considered at Group Level for the year, are issues considered at government level to have significant impacts on our stakeholders. Key material issues considered included economic growth, climate change, poverty alleviation, supply chain, sustainable development, energy scarcity and environmental impacts. Our assessments were based on the fact that Zimbabwe signed up to the Paris Agreement (2016) on climate change and committed to the UN supported Sustainable Development Goals (SDGs).

At a national level, Zimbabwe has a National Climate Change Strategy while a Climate Change Policy is being finalised for launch possibly in 2017. In addition, the country prioritized 10 of the 17 SDGs for implementation in the following order: Goal 8 (Economic Growth), Goal 7 (Energy), Goal 2 (Agriculture, Food security and Nutrition), Goal 9 (Infrastructure), Goal 6 (Water and Sanitation), Goal 17 (Partnership), Goal 3 (Health), Goal 4 (Education), Goal 13 (Combating Climate Change), and Goal 5 (Gender and Women Empowerment). As such, these national developments goals have impacts in the way we operate and manage risk. Therefore, material issues and topics at Group level were significantly influenced by how the Group was responding to the above sustainable development goals in creating and sustaining value for our stakeholders.

At company level, material issues were identified by company based Sustainability Teams and Coordinators through feedback from our stakeholder engagement processes. Th e teams/ coordinators report to company management which evaluate and address material issues at that level in line with Group and Company policies. Th e Group’s Management evaluate the issues and their impact on the business and stakeholders for action, response and accountability to the stakeholders.


In defining the reporting boundaries, we focused on identified material impacts and from companies where the impacts occurred. While sustainability reporting is still being fully implemented and developed in some of our companies, we opted to define reporting boundaries by considering key Group companies with high and material impacts on environmental and social aspects. However, Sustainability performance indicators provided in this report were drawn from all our subsidiaries and associate companies.