Stakeholder Engagement

OUR APPROACH

The Group believes that stakeholders are an integral capital contributing to the long term value creation and sustainability of the business. The Group’s stakeholder engagement strategy is integrated with our risk and business development management. Material issues discussed during stakeholder engagement are assessed and weighted for appropriate action or responses.
The issues are further collated at company level for Group Management attention in defining material issues for the report content and boundaries. Stakeholder engagement provides a crucial business strategy for identifying key risks and opportunities for responsiveness and value creation respectively. We believe that partnerships are an effective means for addressing economic, environmental and social challenges.
Our stakeholder engagement approach is driven at company and Group level through active and proactive management approach in guiding the use of GRI Sustainability Reporting guidelines in stakeholder identification, prioritisation and engagement approaches. The table below presents material outcomes of our key stakeholder engagement process during the year:

STAKEHOLDER MODE OF ENGAGEMENT MATERIAL ISSUES RAISED RESPONSES / ACTION TAKEN
Customer Communities
  • Customer surveys
  • Product Road Shows
  • Customer networks events
  • Delivery of value and competitive pricing
  • Products range and promotions
  • Understanding customer needs
  • Loyalty
  • Continuous customer engagement
Employees
  • Works Council
  • Trade Unions
  • Income and benefits
  • Working conditions
  • Careers and opportunities
  • Review and improvements
  • Enhance shared values
Suppliers
  • Supplier briefings
  • Workshops and meetings
  • Procurement opportunities
  • Sustainable sourcing and pricing
  • Supply chain efficiencies
  • Continued engagements on options
  • Review terms
Shareholders
  • AGM
  • Investor and shareholders briefings
  • Business growth
  • Value creation
  • Business risk
  • Long term targets
  • Growth and value creation strategy implementation
  • Monitoring and long term investments
Finance Institutions
  • Formal meetings
  • Briefings
  • Lending terms and interest
  • Investment opportunities
  • Financial risk
  • Negotiations and engagements
  • Improved facilities and new options
Government and Regulators
  • Policy briefings, compliance inspections, formal meetings
  • Regulatory compliance
  • Business development compliance
  • Achieving compliance with statutory
  • Business regulatory compliance